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Howard Graham
Howard Graham
Vice President, Digital Services

Optimizing Digital ROI

While everyone works to follow the ever-evolving digital landscape, measuring ROI has become a difficult task for many. When looked at holistically, though -- through the prism of a proven digital sales funnel -- it becomes much easier. The Digital Services team at KBM Group has published a free white paper discussing how to best measure online ROI despite the moving target that is digital marketing.

May 3, 2012 - Read More


Lindsay Resnick
Lindsay Resnick
Chief Marketing Officer

Customer Engagement Is Healthcare’s Future

The Affordable Care Act is putting consumers at the center of healthcare’s transformation. Many call it the retailization of American healthcare. Health plans must connect with constituents, engage their audiences and build relationships. Creating a framework for engagement is a key to acquiring and retaining customers, optimizing relationships, and reducing inefficiencies. A customer engagement culture puts consumers at the center of everything an organization does, allowing it to deliver on the promise of individual relevance and value. Early adopters can differentiate themselves from competitors and anchor their brand value in the minds of healthcare consumers.

March 22, 2012 - Read More


Peter Rodes
Peter Rodes
Vice President, Strategy and Consulting

5 Ways to Optimize Your Medicare Advantage Sales

According to recent research, 2011 AEP saw 37% of seniors shopping for new plans and a full 25% making product changes or changing carriers altogether. Despite this record high level of plan evaluation, many plans reported that the volume of leads were down. Here are five things you can do right now to optimize your Medicare Advantage sales.

March 22, 2012 - Read More


FREE Analytical Site
Assessment

FREE White Paper: Healthcare Reform Readiness Toolkit

The future of healthcare reform is filled with uncertainty but one thing is crystal clear: the health benefits landscape will undergo massive transformation over the next 24 to 36 months. You can be ready by investing time in healthcare reform readiness.

Download the Toolkit

Featured Work: HealthSpring

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